Cancellation and Refund Policies for Canoe Trips

Welcome to our canoe excursion service! We are excited to offer you exciting and memorable adventures in the great outdoors. However, we understand that sometimes unforeseen events may occur that make it necessary to cancel reservations. Below you will find our cancellation policies and refund details.

Cancellation Policies:


Cancellation by Customer:

Cancellations must be communicated in writing via email or via our online booking system.
Cancellations made within a notice period of at least 72 hours prior to beginning of the excursionmay qualify for a full or partial refund.

Cancellation Due to Weather or Safety Conditions:

The safety of participants it is our top priority. In the event of adverse weather conditions or other safety concerns, we reserve the right to cancel or modify the excursion.
In the event of cancellation on our part, participants will receive a full refund or have the option to re-schedule the excursion. excursion.

Refund Policies:

Refunds for Customer Cancellations:

Refunds will be processed based on the following criteria:
Cancellation within the notice period of at least 72 hours before the start of the excursion: Full or partial refund.
Cancellation without notice or on the day of the excursion: No refund.
There is no refund for people who show up late for excursions.

Refunds for cancellations on our part:

In the event of cancellation by us due to weather or safety conditions, participants will receive a full refund or will have the option to re-schedule the excursion.
Refunds will be processed within a reasonable period of time.

Booking Changes:

Changes to bookings are subject to availability and must be communicated with sufficient notice.
Changes may result in additional costs or reductions in expenses, depending on the circumstances.

Punctuality:
There will be no refund for people who show up late for excursions. We are committed to respecting scheduled times to ensure an enjoyable experience for all participants.

Contact us:
For any questions or cancellation requests, please contact us through the channels indicated on our contact page . We are here to ensure that your experience with our canoe excursions is as enjoyable as possible.

Thank you for choosing our canoe excursions. We look forward to sharing unforgettable adventures on the waterway with you!
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