Cancellation and Refund Policies for Canoe Trips

Welcome to our canoe excursion service! We are excited to offer you exciting and memorable adventures in the great outdoors. However, we understand that sometimes unforeseen events may occur that make it necessary to cancel reservations. Below you will find our cancellation policies and refund details.

Cancellation and Refund Policies:

Cancellation Due to Weather or Security Conditions:

The safety of participants is our top priority. In case of adverse weather conditions or other safety problems, we reserve the right to cancel or change the excursion time in the hours following the booking made by the customer.
IIn the event of cancellation of the booked session by us caused by strong wind and rain, participants will have to wait to be able to carry out the experience within two hours following the booked session. If, after two hours from the booked shift time, the excursion cannot be carried out and we are forced to permanently cancel the experience, guests will receive a full refund or will have the possibility to re-schedule the excursion.

Refunds for Cancellations by the Customer:

Refunds will be processed based on the following criteria:
No Refund 
We reserve the right to proceed with a refund in exceptional cases, only and exclusively, if we and only we deem it necessary.


Cancellations after boarding:

Once participants have boarded the excursion, there will be no refunds. We invite all participants to promptly communicate any problems or needs for changes before starting the activity.


Booking Changes:

Changes to bookings are subject to availability and must be given with sufficient notice.
Changes may result in additional costs or reductions in expenses, depending on the circumstances.

Punctuality:
There will be no refund for people who show up late for excursions. We are committed to meeting scheduled times to ensure an enjoyable experience for all participants.

Contact us
For any questions or cancellation requests, please contact us through the channels indicated on our pagina dei contatti. We are here to ensure that your experience with our canoe trips is as enjoyable as possible.

Thank you for choosing our canoe excursions. We look forward to sharing unforgettable adventures on the waterway with you!